Community Relations Silang.id in Creating an Inclusive Ecosystem for Deaf Friends in Jakarta

Abstract

This study aims to determine how Silang.id implements and acts as a community relations actor in creating an inclusive ecosystem for deaf people. An inclusive ecosystem not only covers physical accessibility but also builds an equal and participatory social space for people with disabilities, especially deaf people. This study uses a qualitative approach with a descriptive study method. Data was obtained through in-depth interviews with five key informants, consisting of Silang.id managers and deaf participants from the Silang.id program. The results show that Silang.id implements an open system organizational communication model in carrying out community relations. This can be seen from the two-way, participatory information exchange process that is oriented towards the needs of deaf friends. Silang.id also actively manages community concerns by developing needs-based training and empowerment programs, in accordance with the principles of community relations according to Burke & Edmund M (1999). In addition, the Fully Functioning Society (FFS) perspective is also reflected in Silang.id's efforts to build trust and social capital between the organization and the Deaf community, which contributes to the formation of an inclusive and sustainable social system. These efforts are in line with the Sustainable Development Goals (SDGs), particularly Goal 8 on inclusive economic growth. Thus, Silang.id's community relations function not only as an organizational communication strategy but also as a social practice that drives structural change toward a more just and equitable society for the Deaf community.